Elena Tutubalina. Mining Complaints to Improve a Product: a Study about Problem Phrase Extraction from User Reviews. In Paul N. Bennett, Vanja Josifovski, Jennifer Neville, Filip Radlinski, editors, Proceedings of the Ninth ACM International Conference on Web Search and Data Mining, San Francisco, CA, USA, February 22-25, 2016. pages 699, ACM, 2016. [doi]
Abstract is missing.