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Fernando Uceda-Ponga, Luis Villaseñor Pineda, Manuel Montes-y-Gómez, Alejandro Barbosa. A Misclassification Reduction Approach for Automatic Call Routing. In Alexander F. Gelbukh, Eduardo F. Morales, editors, MICAI 2008: Advances in Artificial Intelligence, 7th Mexican International Conference on Artificial Intelligence, Atizapán de Zaragoza, Mexico, October 27-31, 2008, Proceedings. Volume 5317 of Lecture Notes in Computer Science, pages 185-192, Springer, 2008. [doi]

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