Fernando Uceda-Ponga, Luis Villaseñor Pineda, Manuel Montes-y-Gómez, Alejandro Barbosa. A Misclassification Reduction Approach for Automatic Call Routing. In Alexander F. Gelbukh, Eduardo F. Morales, editors, MICAI 2008: Advances in Artificial Intelligence, 7th Mexican International Conference on Artificial Intelligence, Atizapán de Zaragoza, Mexico, October 27-31, 2008, Proceedings. Volume 5317 of Lecture Notes in Computer Science, pages 185-192, Springer, 2008. [doi]
@inproceedings{Uceda-PongaPMB08,
title = {A Misclassification Reduction Approach for Automatic Call Routing},
author = {Fernando Uceda-Ponga and Luis Villaseñor Pineda and Manuel Montes-y-Gómez and Alejandro Barbosa},
year = {2008},
doi = {10.1007/978-3-540-88636-5_17},
url = {http://dx.doi.org/10.1007/978-3-540-88636-5_17},
tags = {routing, systematic-approach},
researchr = {https://researchr.org/publication/Uceda-PongaPMB08},
cites = {0},
citedby = {0},
pages = {185-192},
booktitle = {MICAI 2008: Advances in Artificial Intelligence, 7th Mexican International Conference on Artificial Intelligence, Atizapán de Zaragoza, Mexico, October 27-31, 2008, Proceedings},
editor = {Alexander F. Gelbukh and Eduardo F. Morales},
volume = {5317},
series = {Lecture Notes in Computer Science},
publisher = {Springer},
isbn = {978-3-540-88635-8},
}