Aysegül Ünal, Rabia Burcu Karaomer, Onur Kaynak. Analysis of the Practices for the CMMI-SVC in an ISO/IEC 20000-1 Certified Organization. In Jakub Stolfa, Svatopluk Stolfa, Rory V. O'Connor, Richard Messnarz, editors, Systems, Software and Services Process Improvement - 24th European Conference, EuroSPI 2017, Ostrava, Czech Republic, September 6-8, 2017, Proceedings. Volume 748 of Communications in Computer and Information Science, pages 567-577, Springer, 2017. [doi]
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