Andreas Utsch. Emotion and stress in call centers. In Constantine Stephanidis, editor, Universal Access In HCI: Towards an Information Society for All, Proceedings of HCI International 2001 (the 9th International Conference on Human-Computer Interaction), New Orleans, USA, August 5-10, 2001, Volume 3. pages 632-636, Lawrence Erlbaum, 2001.
Abstract is missing.