On-line Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding Trust in On-line Auctions

Sonja Utz, Uwe Matzat, Chris Snijders. On-line Reputation Systems: The Effects of Feedback Comments and Reactions on Building and Rebuilding Trust in On-line Auctions. Int. J. Electronic Commerce, 13(3):95-118, 2009. [doi]

Abstract

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