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Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making

Carla Vairetti, Ignacio Aránguiz, Sebastián Maldonado, Juan Pablo Karmy, Alonso Leal. Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making. European Journal of Operational Research, 312(3):1108-1118, February 2024. [doi]

Authors

Carla Vairetti

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Ignacio Aránguiz

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Sebastián Maldonado

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Juan Pablo Karmy

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Alonso Leal

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