Carla Vairetti, Ignacio Aránguiz, Sebastián Maldonado, Juan Pablo Karmy, Alonso Leal. Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making. European Journal of Operational Research, 312(3):1108-1118, February 2024. [doi]
@article{VairettiAMKL24,
title = {Analytics-driven complaint prioritisation via deep learning and multicriteria decision-making},
author = {Carla Vairetti and Ignacio Aránguiz and Sebastián Maldonado and Juan Pablo Karmy and Alonso Leal},
year = {2024},
month = {February},
doi = {10.1016/j.ejor.2023.08.027},
url = {https://doi.org/10.1016/j.ejor.2023.08.027},
researchr = {https://researchr.org/publication/VairettiAMKL24},
cites = {0},
citedby = {0},
journal = {European Journal of Operational Research},
volume = {312},
number = {3},
pages = {1108-1118},
}