Fluid Teams and Knowledge Retrieval: Scaling Service Operations

Melissa A. Valentine, Tom Fangyun Tan, Bradley R. Staats, Amy C. Edmondson. Fluid Teams and Knowledge Retrieval: Scaling Service Operations. Manufacturing & Service Operations Management, 21(2):346-360, 2019. [doi]

Authors

Melissa A. Valentine

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Tom Fangyun Tan

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Bradley R. Staats

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Amy C. Edmondson

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