Ricardo Valerdi, Braulio Fernandes. Underestimation in the "When It Gets Worse Before it Gets Better" Phenomenon in Process Improvement. In Daniel D. Frey, Shuichi Fukuda, Georg Rock, editors, Improving Complex Systems Today, Proceedings of the 18th ISPE International Conference on Concurrent Engineering, July 4-8, 2011, Boston, MA, USA. pages 3-10, Springer, 2011. [doi]
Abstract is missing.