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A Case Study in Loyality and Satisfaction Research

Koen Vanhoof, Josée Bloemer, K. Pauwels. A Case Study in Loyality and Satisfaction Research. In Maarten van Someren, Gerhard Widmer, editors, Machine Learning: ECML-97, 9th European Conference on Machine Learning, Prague, Czech Republic, April 23-25, 1997, Proceedings. Volume 1224 of Lecture Notes in Computer Science, pages 290-297, Springer, 1997.

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