Polyxeni Vassilakopoulou, Ilias O. Pappas. AI/Human Augmentation: A Study on Chatbot - Human Agent Handovers. In Amany R. Elbanna, Shane McLoughlin, Yogesh K. Dwivedi, Brian Donnellan, David Wastell, editors, Co-creating for Context in the Transfer and Diffusion of IT - IFIP WG 8.6 International Working Conference on Transfer and Diffusion of IT, TDIT 2022, Maynooth, Ireland, June 15-16, 2022, Proceedings. Volume 660 of IFIP Advances in Information and Communication Technology, pages 118-123, Springer, 2022. [doi]
Abstract is missing.