Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government

Polyxeni Vassilakopoulou, Arve Haug, Leif Martin Salvesen, Ilias O. Pappas. Developing human/AI interactions for chat-based customer services: lessons learned from the Norwegian government. EJIS, 32(1):10-22, January 2023. [doi]

Abstract

Abstract is missing.