Filip Vencovský. Service Quality Evaluation Using Text Mining: A Systematic Literature Review. In Robert Andrei Buchmann, Andrea Polini, Björn Johansson 0002, Dimitris Karagiannis, editors, Perspectives in Business Informatics Research - 19th International Conference on Business Informatics Research, BIR 2020, Vienna, Austria, September 21-23, 2020, Proceedings. Volume 398 of Lecture Notes in Business Information Processing, pages 159-173, Springer, 2020. [doi]
Abstract is missing.