Bart J. Verhoef, Xixi Lu 0001. Using Reinforcement Learning to Optimize Responses in Care Processes: A Case Study on Aggression Incidents. In Jochen De Weerdt, Luise Pufahl, editors, Business Process Management Workshops - BPM 2023 International Workshops, Utrecht, The Netherlands, September 11-15, 2023, Revised Selected Papers. Volume 492 of Lecture Notes in Business Information Processing, pages 57-69, Springer, 2023. [doi]
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