Customer Churn Prediction in the Telecommunications Sector Using Explainable Artificial Intelligence

David VerĂ­ssimo, Joana Leite, Maryam Abbasi. Customer Churn Prediction in the Telecommunications Sector Using Explainable Artificial Intelligence. In Xin-She Yang, Elhadj Benkhelifa, Slimane Hammoudi, editors, Proceedings of the 15th International Conference on Data Science, Technology and Applications, DATA 2026, Porto, Portugal, July 16-18, 2026, Volume 1. pages 15-24, SCITEPRESS, 2026. [doi]

Abstract

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