Carlos Legna Verna, Miroljub Kljajic. On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic: A System Dynamics Perspective. IJITSA, 7(2):1-19, 2014. [doi]
@article{VernaK14,
title = {On the Transition of Service Systems from the Good-Dominant Logic to Service-Dominant Logic: A System Dynamics Perspective},
author = {Carlos Legna Verna and Miroljub Kljajic},
year = {2014},
doi = {10.4018/ijitsa.2014070101},
url = {http://dx.doi.org/10.4018/ijitsa.2014070101},
researchr = {https://researchr.org/publication/VernaK14},
cites = {0},
citedby = {0},
journal = {IJITSA},
volume = {7},
number = {2},
pages = {1-19},
}