Fran Versace. Please and thank you - still the magical words: training student employees to provide world class customer service. In Jayne Ashworth, Lynnell Lacy, Lisa Tanger-Brown, Carol Rhodes, editors, Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007. pages 342-344, ACM, 2007. [doi]
@inproceedings{Versace07,
title = {Please and thank you - still the magical words: training student employees to provide world class customer service},
author = {Fran Versace},
year = {2007},
doi = {10.1145/1294046.1294127},
url = {http://doi.acm.org/10.1145/1294046.1294127},
researchr = {https://researchr.org/publication/Versace07},
cites = {0},
citedby = {0},
pages = {342-344},
booktitle = {Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007},
editor = {Jayne Ashworth and Lynnell Lacy and Lisa Tanger-Brown and Carol Rhodes},
publisher = {ACM},
isbn = {978-1-59593-634-9},
}