Table of Contents

• Multimedia magic: moving beyond textCarol Anderer, Jean M. Neff, Paul Hyde. 1-3 [doi]
• Experiences merging two university websitesSherry J. Andrews, Kathleen Walsh. 4-7 [doi]
• Like technology from an advanced alien culture: Google apps for education at ASUKari Barlow, Jenny Lane. 8-10 [doi]
• Deploying assistive technology across campus: a collaborative approachDebbie Berkeley, Lori Kressin, Cyril Oberlander. 11-15 [doi]
• Multi-platform computer labs and classrooms: a magic bullet?David J. Blezard. 16-20 [doi]
• Ursula or ariel?: is your help desk application evil or good in the eyes of your support staffDave Bradstreet, Mark Chast, Kristi Ziehl. 21-23 [doi]
• T.W.I.S.T.: trust the wisdom in student teamsLisa Caughron. 24-29 [doi]
• Creating and managing a helpdesk in a multicultural environmentTeresa Chipman. 30-33 [doi]
• Virtualization s next frontier: securityGregory Collier, Derek Plassman, Mahmoud Pegah. 34-36 [doi]
• Overhaul your helpdesk ticketing systemMatthew J. Conlon. 37-40 [doi]
• Is:::3:::pace: casting the information security spell for cultural changeMichael Cooper, SueAnn Lipinski, Chet Cook, Cathy Orndorff. 41-45 [doi]
• Inspiring teamwork & communication with a content management systemDaniel B. Delgado. 55-59 [doi]
• IT professional development and helpdesk support on a shoestring budget or renewable resourcesCindy Dooling, Richard Bertrand. 60-64 [doi]
• Using marketing to put the sparkle back into your trainingSue A. Douglas. 65-67 [doi]
• The two musketeers: all in one and one for all!David Dyar, Steven J. Timmins. 68-72 [doi]
• Client services work planningJanice G. El-Bayoumi. 75-81 [doi]
• The proper care and feeding of your help deskKristi Evans, Geoffrey Sperl. 82-86 [doi]
• Save the sprint across campus: bring the classroom to the helpdeskMat Felthousen. 87-95 [doi]
• Poof: no more virusesTeresa Fernandez, Michael Grinnell, Eric Weakland. 96-100 [doi]
• The blackboard performance monitor: a mystery onlineGeorge Gaffer Fitch, Jerry Marceau. 101-104 [doi]
• Encryption technologies: testing and identifying campus needsGale D. Fritsche, Sara K. Rodgers. 109-112 [doi]
• Windows Vista: implementation challengesGale D. Fritsche. 113-117 [doi]
• Implementation of file interpolation detection systemNaomi Fujimura, Jin Mei. 118-121 [doi]
• Implementation of software license management support systemNaomi Fujimura, Katsuya Nagaishi. 122-124 [doi]
• Decentralized and centralized it support at Tulane University: a case study from a hybrid modelThomas Gerace, Raymond Jean, Adam Krob. 125-128 [doi]
• Implementing preinstallation environment media for use in user supportRobert Gibson, David Dyar. 129-130 [doi]
• Who s really in your top 8: network security in the age of social networkingRobert Gibson. 131-134 [doi]
• Twelve steps to recovery: my co-dependent relationship with tivoliKaren Griffiths, Tammie Kramolis. 135-138 [doi]
• Drag and drop streaming: the next revolution in e-learningLaura Guerra-Cardus, Ovgu Dogangun. 139-142 [doi]
• Bippity, boppity, boo: magical presentations using color and large format printingCindy Guerrazzi, Anita Schwartz, Carol Jarom. 143-145 [doi]
• A new thought paradigm: delivering cost effective and ubiquitously accessible storage with enterprise backup system via a multi-tiered storage frameworkPrasun Gupta, Mahmoud Pegah. 146-152 [doi]
• The wild wild waste: e-wasteScott E. Hanselman, Mahmoud Pegah. 157-162 [doi]
• TAG: you re it!Joshua Hartranft, Veronica Longenecker. 163-165 [doi]
• Looking for the magic formula: evaluating our it communication mixJoyce Hicks. 169-171 [doi]
• Sunrise or perfect storm: technology, education, and the knowledge economyJames L. Hilton. 172 [doi]
• Web-based work order system for tracking, reporting, and solving it issuesDustin Hopkins, Tom Westbrook, Martha Henckell. 173-174 [doi]
• Creating a story and message about information technology on your campus: the power of a technology profileKenneth Janz, Emily Gruenert. 175-178 [doi]
• Envisioning new learning spaces: creating a center for visualization at Indiana State UniversityKenneth Janz, Micheal Moore. 179-184 [doi]
• Reduce response time: get hooked on a wikiRebecca Klein, Matthew Smith, David Sierkowski. 185-189 [doi]
• Toward a software development model for automatic marking softwareHidekatsu Koike, Kiyoshi Akama, Chiharu Ishikawa, Nagatomo Nakamura, Shinya Watanabe. 190-193 [doi]
• Is your support services train derailing?: how one integrated software package got us back on trackKevin Kraus. 194-197 [doi]
• Online courseware inspires it student consultants & IT staffJace Laakso, Kathy Garramone. 198-201 [doi]
• Video podcasting is not as hard or as expensive as you thinkLarry Larraga, Dan Coleman. 202-206 [doi]
• When disaster struck: how pennington biomedical research center supported an entire academic health centerClaire C. Lassalle. 207-210 [doi]
• Believe in magic: creating a shift substitution system with no budgetRachael Loum-Stanley, Paul Wilkinson. 216-220 [doi]
• Open source: a practical solutionJayne Lovett. 221-223 [doi]
• Getting it into the orientation mixKathy Lyons, Andrea Van Proyen. 224-226 [doi]
• Working and training from homeJerry Martin. 227-229 [doi]
• Vista preparedness at Indiana UniversityLaura A. McCain, Karen L. Miller. 230-233 [doi]
• Seeking activity: on the trail of users in open and community source frameworksOwen G. McGrath. 234-239 [doi]
• From the silent generation to generation x, y and z: strategies for managing the generation mixJeni McIntosh-Elkins, Karen McRitchie, Maureen Scoones. 240-246 [doi]
• Tag you re i.tJeni McIntosh-Elkins. 247-250 [doi]
• American ITILKelly McLaughlin, Fred Damiano. 251-254 [doi]
• Virtualization: virtually at the desktopKarissa Miller, Mahmoud Pegah. 255-260 [doi]
• The magical world of an information commonsCynthia A. Murnan. 261-268 [doi]
• A tale of 101 digital storiesTrevor Murphy. 269-271 [doi]
• Williams instructional technology: summer students working on faculty projectsTrevor Murphy. 272-276 [doi]
• Using video podcasts outside the classroomRon Nichols, Carol Anderer. 277-279 [doi]
• Tracking system bugs: why are buffer overruns still around?Cherry Keahey Owen. 280-283 [doi]
• Conjuring funding for servicesKarl Owens, Chris Wiesemann. 284-287 [doi]
• Looking for magic - hoping for inspiration: what we learned from our training surveyKathy Pribbenow. 292-295 [doi]
• Dealing with the veiled devil: eco-responsible computing strategyDavid Przybyla, Mahmoud Pegah. 296-301 [doi]
• How to hire 100 student employees in 4 hoursKaren J. Renkiewicz, Larry Peer. 302-304 [doi]
• UD dropbox 2.0: collaboration magicAnita Z. Schwartz. 305-309 [doi]
• Measuring the effectiveness of circa operations training programJose Lorenzo Silva-Lugo. 310-313 [doi]
• Image baby image!: making pc cloning more efficientCarol Sin, Danny Wong. 314-317 [doi]
• A little help from my friendsMargaret E. Smith. 318-320 [doi]
• The dual os classroom: if you build it, will they come?Carol Currie Sobczak, James Kessler, David Eldridge. 321-324 [doi]
• A multimodal guide for the augmented campusSalvatore Sorce, Agnese Augello, Antonella Santangelo, Giovanni Pilato, Antonio Gentile, Alessandro Genco, Salvatore Gaglio. 325-331 [doi]
• You know more than you think you do : helping participants transfer knowledgeLaurie A. Sutch. 332-334 [doi]
• Developing an equitable tardiness/attendance systemLorenzo Trimble. 339-341 [doi]
• Please and thank you - still the magical words: training student employees to provide world class customer serviceFran Versace. 342-344 [doi]
• Metamorphosis: from traditional computer labs to collaboratoriesBenjamin Villanueva, Lorna Wong. 345-351 [doi]
• Computer lab solutions for everyday problemsClare Vozza, Louis Koutsovitis, Sean Bababeigi. 352-354 [doi]
• Traversing the LMS terrainKelly Wainwright, Mike Osterman, Christina Finnerman, Bill Hill. 355-359 [doi]
• What happens at the end of the outsourcing contract?Charles R. Williams. 360-365 [doi]
• Teleteaching anywhere solution kit (Tele-TASK) goes mobileKatrin Wolf, Serge Linckels, Christoph Meinel. 366-371 [doi]