Kevin Kraus. Is your support services train derailing?: how one integrated software package got us back on track. In Jayne Ashworth, Lynnell Lacy, Lisa Tanger-Brown, Carol Rhodes, editors, Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007. pages 194-197, ACM, 2007. [doi]
Abstract is missing.