Kevin Kraus. Is your support services train derailing?: how one integrated software package got us back on track. In Jayne Ashworth, Lynnell Lacy, Lisa Tanger-Brown, Carol Rhodes, editors, Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007. pages 194-197, ACM, 2007. [doi]
@inproceedings{Kraus07, title = {Is your support services train derailing?: how one integrated software package got us back on track}, author = {Kevin Kraus}, year = {2007}, doi = {10.1145/1294046.1294093}, url = {http://doi.acm.org/10.1145/1294046.1294093}, researchr = {https://researchr.org/publication/Kraus07}, cites = {0}, citedby = {0}, pages = {194-197}, booktitle = {Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007}, editor = {Jayne Ashworth and Lynnell Lacy and Lisa Tanger-Brown and Carol Rhodes}, publisher = {ACM}, isbn = {978-1-59593-634-9}, }