How Deutsche Bank's IT Division Used Design Thinking to Achieve Customer Proximity

Christophe Vetterli, Falk Uebernickel, Walter Brenner, Charles J. Petrie, Dirk Stermann. How Deutsche Bank's IT Division Used Design Thinking to Achieve Customer Proximity. MIS Quarterly Executive, 15(1):5, 2016. [doi]

@article{VetterliUBPS16,
  title = {How Deutsche Bank's IT Division Used Design Thinking to Achieve Customer Proximity},
  author = {Christophe Vetterli and Falk Uebernickel and Walter Brenner and Charles J. Petrie and Dirk Stermann},
  year = {2016},
  url = {http://misqe.org/ojs2/index.php/misqe/article/view/503},
  researchr = {https://researchr.org/publication/VetterliUBPS16},
  cites = {0},
  citedby = {0},
  journal = {MIS Quarterly Executive},
  volume = {15},
  number = {1},
  pages = {5},
}