Ana Vieira, Soraia Figueiredo, Miguel Mira da Silva. Using a CRM Approach for Implementing an Information System to Support ITIL. In João Pascoal Faria, Alberto Rodrigues da Silva, Ricardo Jorge Machado, editors, 8th International Conference on the Quality of Information and Communications Technology, QUATIC 2012, Lisbon, Portugal, 2-6 September 2012, Proceedings. pages 178-181, IEEE Computer Society, 2012. [doi]
Abstract is missing.