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Sarah Vilarinho, Miguel Mira da Silva. Risk Management Model in ITIL. In Maria Manuela Cruz-Cunha, João Varajão, Philip Powell, Ricardo Martinho, editors, ENTERprise Information Systems - International Conference, CENTERIS 2011, Vilamoura, Portugal, October 5-7, 2011, Proceedings, Part II. Volume 220 of Communications in Computer and Information Science, pages 306-314, Springer, 2011. [doi]

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