Osben Vizcarra, Fernando Sotelo, Carlos Raymundo, Francisco Dominguez. Model for Improving Post-sales Processes Applying Lean Thinking to Reduce Vehicle Delivery Times at an Automotive Company. In Tareq Z. Ahram, Waldemar Karwowski, Stefan Pickl, Redha Taïar, editors, Proceedings of the 2nd International Conference on Human Systems Engineering and Design: Future Trends and Applications, IHSED 2019, Munich, Germany, September 16-18, 2019. Volume 1026 of Advances in Intelligent Systems and Computing, pages 896-902, Springer, 2019. [doi]
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