Valentina Volpi, Giovanni Andrea Parente, Guido Pifferi, Antonio Opromolla, Carlo Maria Medaglia. Improving Quality of Interaction with the Mobility Services Through the Gamification Approach. In Masaaki Kurosu, editor, Human-Computer Interaction. Interaction Technologies - 20th International Conference, HCI International 2018, Las Vegas, NV, USA, July 15-20, 2018, Proceedings, Part III. Volume 10903 of Lecture Notes in Computer Science, pages 488-502, Springer, 2018. [doi]