Stefan Voß, Gonzalo Mejia, Alexander Voß. Mystery Shopping in Public Transport: The Case of Bus Station Design. In Constantine Stephanidis, Aaron Marcus, Elizabeth Rosenzweig, Pei-Luen Patrick Rau, Abbas Moallem, Matthias Rauterberg, editors, HCI International 2020 - Late Breaking Papers: User Experience Design and Case Studies - 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings. Volume 12423 of Lecture Notes in Computer Science, pages 527-542, Springer, 2020. [doi]
Abstract is missing.