Maja Vukovic, Arjun Natarajan. Collective Intelligence for Enhanced Quality Management of IT Services. In Chengfei Liu, Heiko Ludwig, Farouk Toumani, Qi Yu, editors, Service-Oriented Computing - 10th International Conference, ICSOC 2012, Shanghai, China, November 12-15, 2012. Proceedings. Volume 7636 of Lecture Notes in Computer Science, pages 703-717, Springer, 2012. [doi]
Abstract is missing.