Benny M. E. De Waal, Ronald Batenburg. What makes end-user training successful? A mixed method study of a business process management system implementation. Int. J. Knowledge Learning, 8(1/2):166-183, 2012. [doi]
@article{WaalB12,
title = {What makes end-user training successful? A mixed method study of a business process management system implementation},
author = {Benny M. E. De Waal and Ronald Batenburg},
year = {2012},
doi = {10.1504/IJKL.2012.047569},
url = {http://dx.doi.org/10.1504/IJKL.2012.047569},
researchr = {https://researchr.org/publication/WaalB12},
cites = {0},
citedby = {0},
journal = {Int. J. Knowledge Learning},
volume = {8},
number = {1/2},
pages = {166-183},
}