Vincent P. Wade, T. Richardson. Workflow-a unifying technology for operational support systems. In James Won-Ki Hong, Robert Weihmayer, editors, The Networked Planet: Management Beyond 2000, 7th IEEE/IFIP Network Operations and Management Symposium, NOMS 2000, Honolulu, HI, USA, April 10-14, 2000. Proceedings. pages 231-246, IEEE, 2000. [doi]
Abstract is missing.