Alastair Walker, Antonio Coletta, Rama Sivaraman. An evaluation of the process capability implications of the requirements of ISO/IEC 20000-1. Journal of Software Maintenance, 26(12):1316-1326, 2014. [doi]
@article{WalkerCS14,
title = {An evaluation of the process capability implications of the requirements of ISO/IEC 20000-1},
author = {Alastair Walker and Antonio Coletta and Rama Sivaraman},
year = {2014},
doi = {10.1002/smr.1654},
url = {http://dx.doi.org/10.1002/smr.1654},
researchr = {https://researchr.org/publication/WalkerCS14},
cites = {0},
citedby = {0},
journal = {Journal of Software Maintenance},
volume = {26},
number = {12},
pages = {1316-1326},
}