Nicolai Walter, Stefan Katschewitz, Sebastian Köffer, Kevin Ortbach, Björn Niehaves. The Influence of Social Presence on User-to-User Support Procedures. In Michel Avital, Jan Marco Leimeister, Ulrike Schultze, editors, 22st European Conference on Information Systems, ECIS 2014, Tel Aviv, Israel, June 9-11, 2014. 2014. [doi]
Abstract is missing.