Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT

Xin Wang, Samer M. Abubaker, Grace T. Babalola, Stephanie Tulk Jesso. Co-Designing an AI Chatbot to Improve Patient Experience in the Hospital: A human-centered design case study of a collaboration between a hospital, a university, and ChatGPT. In Florian 'Floyd' Mueller, Penny Kyburz, Julie R. Williamson, Corina Sas, editors, Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, CHI EA 2024, Honolulu, HI, USA, May 11-16, 2024. ACM, 2024. [doi]

Abstract

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