Wei-Tsong Wang, Wen-Yin Chen. Assessing the Effects of Mobile Service Quality on Customer Satisfaction and the Continued Usage Intention of Mobile Service: A Study of Non-gaming Mobile Apps. In Pei-Luen Patrick Rau, editor, Cross-Cultural Design - 8th International Conference, CCD 2016, Held as Part of HCI International 2016, Toronto, ON, Canada, July 17-22, 2016, Proceedings. Volume 9741 of Lecture Notes in Computer Science, pages 459-467, Springer, 2016. [doi]
Abstract is missing.