Lingli Wang, Nina Huang, Yili Hong 0002, Luning Liu, Xunhua Guo, Guoqing Chen. Effects of Voice-Based AI in Customer Service: Evidence from a Natural Experiment. In Joey F. George, Souren Paul, Rahul De', Elena Karahanna, Suprateek Sarker, Gal Oestreicher-Singer, editors, Proceedings of the 41st International Conference on Information Systems, ICIS 2020, Making Digital Inclusive: Blending the Locak and the Global, Hyderabad, India, December 13-16, 2020. Association for Information Systems, 2020. [doi]
Abstract is missing.