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Social Justice & Technical Efficiency: The Role of Digital Technology in Boston's 311 System

Ping Wang, Myeong Lee, Forrest Hangen, Daniel T. O'Brien, Xinlin Tang. Social Justice & Technical Efficiency: The Role of Digital Technology in Boston's 311 System. In Roman Beck, Dana Petcu, Marin Fotache, Sabine Matook, Remko Helms, Martin Wiener 0001, Lazar Rusu, Tuure Tuunanen, editors, 30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022. 2022. [doi]

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Ping Wang

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Myeong Lee

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Forrest Hangen

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Daniel T. O'Brien

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Xinlin Tang

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