Social Justice & Technical Efficiency: The Role of Digital Technology in Boston's 311 System

Ping Wang, Myeong Lee, Forrest Hangen, Daniel T. O'Brien, Xinlin Tang. Social Justice & Technical Efficiency: The Role of Digital Technology in Boston's 311 System. In Roman Beck, Dana Petcu, Marin Fotache, Sabine Matook, Remko Helms, Martin Wiener 0001, Lazar Rusu, Tuure Tuunanen, editors, 30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022. 2022. [doi]

@inproceedings{WangLHOT22,
  title = {Social Justice & Technical Efficiency: The Role of Digital Technology in Boston's 311 System},
  author = {Ping Wang and Myeong Lee and Forrest Hangen and Daniel T. O'Brien and Xinlin Tang},
  year = {2022},
  url = {https://aisel.aisnet.org/ecis2022_rp/117},
  researchr = {https://researchr.org/publication/WangLHOT22},
  cites = {0},
  citedby = {0},
  booktitle = {30th European Conference on Information Systems - New Horizons in Digitally United Societies, ECIS 2022, Timisoara, Romania, June 18-24, 2022},
  editor = {Roman Beck and Dana Petcu and Marin Fotache and Sabine Matook and Remko Helms and Martin Wiener 0001 and Lazar Rusu and Tuure Tuunanen},
}