Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis

Xiaolei Wang, Jiandong Lu, Terence T. Ow, Yuqiang Feng, Luning Liu. Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis. Information & Management, 58(2):103426, 2021. [doi]

Authors

Xiaolei Wang

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Jiandong Lu

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Terence T. Ow

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Yuqiang Feng

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Luning Liu

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