Yu-Hui Wang, Ching-Hung Lee, Amy J. C. Trappey. Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study. Computers & Industrial Engineering, 107:388-400, 2017. [doi]
@article{WangLT17-1,
title = {Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study},
author = {Yu-Hui Wang and Ching-Hung Lee and Amy J. C. Trappey},
year = {2017},
doi = {10.1016/j.cie.2017.01.013},
url = {https://doi.org/10.1016/j.cie.2017.01.013},
researchr = {https://researchr.org/publication/WangLT17-1},
cites = {0},
citedby = {0},
journal = {Computers & Industrial Engineering},
volume = {107},
pages = {388-400},
}