Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis

Jian-ling Wang, Si-feng Liu, Yuan-qi Wang, Nai-ming Xie. Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Singapore, 12-15 October 2008. pages 2386-2389, IEEE, 2008. [doi]

Authors

Jian-ling Wang

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Si-feng Liu

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Yuan-qi Wang

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Nai-ming Xie

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