Jian-ling Wang, Si-feng Liu, Yuan-qi Wang, Nai-ming Xie. Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Singapore, 12-15 October 2008. pages 2386-2389, IEEE, 2008. [doi]
@inproceedings{WangLWX08-0,
title = {Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis},
author = {Jian-ling Wang and Si-feng Liu and Yuan-qi Wang and Nai-ming Xie},
year = {2008},
doi = {10.1109/ICSMC.2008.4811651},
url = {http://dx.doi.org/10.1109/ICSMC.2008.4811651},
researchr = {https://researchr.org/publication/WangLWX08-0},
cites = {0},
citedby = {0},
pages = {2386-2389},
booktitle = {Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, Singapore, 12-15 October 2008},
publisher = {IEEE},
isbn = {978-1-4244-2383-5},
}