Dingding Wang, Tao Li, Shenghuo Zhu, Yihong Gong. iHelp: An Intelligent Online Helpdesk System. IEEE Transactions on Systems, Man, and Cybernetics, Part A, 41(1):173-182, 2011. [doi]
@article{WangLZG11,
title = {iHelp: An Intelligent Online Helpdesk System},
author = {Dingding Wang and Tao Li and Shenghuo Zhu and Yihong Gong},
year = {2011},
doi = {10.1109/TSMCB.2010.2049352},
url = {http://dx.doi.org/10.1109/TSMCB.2010.2049352},
researchr = {https://researchr.org/publication/WangLZG11},
cites = {0},
citedby = {0},
journal = {IEEE Transactions on Systems, Man, and Cybernetics, Part A},
volume = {41},
number = {1},
pages = {173-182},
}