Haoxin Wang, Xianhan Peng, Huang Cheng, Yizhe Huang, Ming Gong, Chenghan Yang, Yang Liu, Jiang Lin. ECom-Bench: Can LLM Agent Resolve Real-World E-commerce Customer Support Issues?. In Saloni Potdar, Lina Maria Rojas-Barahona, Sébastien Montella, editors, Proceedings of the 2025 Conference on Empirical Methods in Natural Language Processing, EMNLP 2025 - Industry Track, Suzhou, China, November 4-9, 2025. pages 276-284, Association for Computational Linguistics, 2025. [doi]
Abstract is missing.