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Does consumers' involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation

Xueqin Wang, Yiik Diew Wong, Thai Young Kim, Kum Fai Yuen. Does consumers' involvement in e-commerce last-mile delivery change after COVID-19? An investigation on behavioural change, maintenance and habit formation. Electronic Commerce Research and Applications, 60:101273, July 2023. [doi]

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