The four facets of self-collection service for e-commerce delivery: Conceptualisation and latent class analysis of user segments

Xueqin Wang, Yiik Diew Wong, Chee Chong Teo, Kum Fai Yuen, Xuehao Feng. The four facets of self-collection service for e-commerce delivery: Conceptualisation and latent class analysis of user segments. Electronic Commerce Research and Applications, 39:100896, 2020. [doi]

Authors

Xueqin Wang

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Yiik Diew Wong

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Chee Chong Teo

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Kum Fai Yuen

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Xuehao Feng

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