Ruobin Wang, Zhijun Yan, Kecheng Liu. An Empirical Study: Measuring the Service Quality of an e-Learning System with the Model of ZOT SERVQUAL. In The International Conference on E-Business and E-Government, ICEE 2010, 7-9 May 2010, Guangzhou, China, Proceedings. pages 5379-5382, IEEE, 2010. [doi]
Abstract is missing.