Chongcai Wang, Mingli Zhang. Exploratory study the antecedents of C2C e-retailing service quality: Taobao.com as an example. In Proceedings of 2014 IEEE International Conference on Service Operations and Logistics, and Informatics, Qingdao, China, October 8-10, 2014. pages 123-128, IEEE, 2014. [doi]
Abstract is missing.