Patricia T. Warrington, Elizabeth Gangstad, Richard Feinberg, Ko de Ruyter. Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM. IJEBR, 3(2):57-69, 2007. [doi]
@article{WarringtonGFR07,
title = {Multi-Channel Retailing and Customer Satisfaction: Implications for E-CRM},
author = {Patricia T. Warrington and Elizabeth Gangstad and Richard Feinberg and Ko de Ruyter},
year = {2007},
url = {http://www.igi-global.com/Bookstore/Article.aspx?TitleId=1882},
tags = {e-science},
researchr = {https://researchr.org/publication/WarringtonGFR07},
cites = {0},
citedby = {0},
journal = {IJEBR},
volume = {3},
number = {2},
pages = {57-69},
}