Ian Watson. Applying Knowledge Management: Techniques for Building Organisational Memories. In Susan Craw, Alun D. Preece, editors, Advances in Case-Based Reasoning, 6th European Conference, ECCBR 2002 Aberdeen, Scotland, UK, September 4-7, 2002, Proceedings. Volume 2416 of Lecture Notes in Computer Science, pages 6-12, Springer, 2002. [doi]
Abstract is missing.