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Do SRM Service Objectives Intimidate YOU?

Cheryl Watson. Do SRM Service Objectives Intimidate YOU?. In George W. Dodson, J. William Mullen, Linda J. Carroll, Dave Parker, Carole Arruda Reed, Harry Zimmer, Carolyn Hanna, Doug McBride, Bob Miller, Dave Thorn, Ellen E. Robertson, Bob Bishop, Ellen M. Friedman, Chuck Hopf, Jerry L. Rosenberg, John P. Pilch, editors, 15th International Computer Measurement Group Conference, Reno, Nevada, USA, December 11-15, 1989, Proceedings. pages 787-798, Computer Measurement Group, 1989.

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